My claim was approved but SOL hasn't arrived
QUICK GUIDE
Purpose
If your submission was approved but SOL has not yet arrived, the treasury likely had insufficient SOL at the exact moment your refund was being dispatched.
Best for
Troubleshooting a blocked or failed submission
Read time
1 min
Next action
Check the common fixes here before reaching out for support
If your submission was approved but SOL has not yet arrived, the treasury likely had insufficient SOL at the exact moment your refund was being dispatched. Your approved submission is in the payout queue and will be automatically retried every 6 hours. Check the Wallet Tracker — your submission will show status 'pending queue'. No action is required from you. SOL will be dispatched when the treasury is replenished.