My submission is stuck on the Wallet Match gate
QUICK GUIDE
Purpose
OCR processing for the Wallet Match gate can take up to 45 seconds under normal conditions.
Best for
Troubleshooting a blocked or failed submission
Read time
1 min
Next action
Check the common fixes here before reaching out for support
OCR processing for the Wallet Match gate can take up to 45 seconds under normal conditions. If more than 2 minutes have elapsed with that gate still showing the spinning icon, this may indicate a processing backlog. Wait 5 minutes and check the Wallet Tracker — if the status has not updated, contact the admin team.