My receipt failed the Wallet Match gate
QUICK GUIDE
Purpose
This is the most common failure — the last 4 characters of your wallet were not readable by OCR You need a new receipt — the old one has now been logged and cannot be reused On the new receipt, write the last 4 characters of your wallet larger, in darker ink, in clear printed characters Take the photo from directly above (not at an angle), in bright light Before submitting, zoom in on the photo on your phone and verify the characters are readable.
Best for
Troubleshooting a blocked or failed submission
Read time
1 min
Next action
Check the common fixes here before reaching out for support
- This is the most common failure — the last 4 characters of your wallet were not readable by OCR
- You need a new receipt — the old one has now been logged and cannot be reused
- On the new receipt, write the last 4 characters of your wallet larger, in darker ink, in clear printed characters
- Take the photo from directly above (not at an angle), in bright light
- Before submitting, zoom in on the photo on your phone and verify the characters are readable