Support and Contact
Getting help with submissions and contacting the team.
QUICK GUIDE
Purpose
What this is Support intake guidance and required context for faster issue resolution.
Best for
Troubleshooting a blocked or failed submission
Read time
1 min
Next action
Check the common fixes here before reaching out for support
What this is
Support intake guidance and required context for faster issue resolution.
Before contacting support
- Check /wallet for status and failure signals
- Review /gates for gate-specific remediation steps
- Confirm issue details in the Help pages
Include these details
- Submission ID
- Connected wallet (truncated)
- Observed status or failed gate
- Short problem description
Support channel
For support, reach out on X by tagging @gascoin or sending a direct message.
Operator note
Submissions cannot be edited after final submit. Corrections require new compliant input or admin intervention when appropriate.